Niuro is an agentic hiring platform that connects US companies with top engineering talent in Latin America. We are hiring an Operations Lead to run the operations of our tech staffing business and lead a team of Growth Engineers.
You will own account operations, requirement strategy, team performance and delivery metrics, making sure the team handles client pressure, replacements, escalations and underperformance well, without taking over day-to-day execution.
What you will do:
- Lead, coach and hold Growth Engineers accountable: workload, feedback, onboarding and training.
- Own operational relationships with active clients: anticipate risks, manage escalations and replacements, handle difficult conversations and spot upselling opportunities.
- Analyze incoming staffing requirements, define search strategies and assign work by specialization, capacity and client priority.
- Prioritize accounts with commercial judgment: client value, terms, economics and growth potential.
- Monitor KPIs, pipelines, SLAs, delivery quality and team performance.
- Drive adoption of AI and automation to scale operations, and bring operational needs to Product.
What you bring:
- 5+ years in Operations, Account Management, Client Success, Business Development or Consulting in technology, staffing, B2B services or startups.
- Current or recent experience managing people directly.
- Daily experience with external clients: escalations, negotiations, replacements and commercial prioritization.
- Fast decision making under pressure.
- Strong command of KPIs, pipelines, SLAs and client economics.
- Daily use of AI tools such as Claude, ChatGPT or Gemini.
- Advanced English (C1).
Remote, long-term contractor engagement.
