Remote Support Engineer (L1/L2) - Delhi at Impact Infotech Pvt. Ltd. | Torre

Remote Support Engineer (L1/L2) - Delhi

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Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
location_on
Remote (for India residents)
Shared by
Raul Vasquez P.
about 1 month ago

Responsibilities


Key ResponsibilitiesProvide remote troubleshooting for hardware, software, and network-related issues.Deliver L1/L2 support for desktops, laptops, VPN, Outlook, Office 365, and business applications.Diagnose and resolve incidents within defined SLA timelines.Log, track, and manage incidents using ITSM tools.Support global users across different time zones through calls, emails, and chats.Collaborate with Infrastructure, Network, and Security teams for issue resolution.Escalate critical incidents as per ITIL processes.Preferred Experience2–3 years in Remote Support or Desktop Support.Experience supporting international clients/users.Interested candidates can share their updated resume. Bhavna.rasal@impact-infotech.com In Subject line mention- Remote support- Delhi