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About Brilliant:Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life.As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution.Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers.What You’ll Do: The Creative Account Manager is a relationship-builder— someone who connects with clients, understands their goals, and helps bring thoughtful gifting ideas to life. This role blends sales, creative thinking, and great client service to make sure every project starts off strong and stays on track.Account Managers do more than manage the day-to-day project execution — they guide the early planning stages, make sure the client’s needs are clear, the right teams are looped in, and ensure everyone’s set up to do great work. They’re our clients main point of contact and internal teams alike, keeping communication smooth and spotting opportunities to grow the partnership.As a trusted gifting advisor, you’re responsible for uncovering new gifting opportunities with clients, influencing decision-making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long-term success.Serve as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidanceConsistently meets or exceeds revenue and margin goalsManage a wide variety of clients, effectively adapt and prioritize various clients needsCultivates client relationships with regular touch points, sharing new gifting opportunities and company offeringsLead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategiesManages escalations with urgency and empathy to maintain client trust and satisfactionServe as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resourcesDemonstrates expertise in pitching, selling, and guiding the implementation processProduces consistent, creative direction to the creative team to execute Lookbooks and programming briefsWhat You Bring3+ years of full-time experience in customer success, client services, sales or account managementProven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.Ability to manage multiple priorities, stakeholders, and timelinesExcellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and messageTech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plusA mindset of ownership and continuous improvementComfortable and confident in a variety of client-facing scenariosComfortable owning a revenue goals and managing a book of business with growth expectationsUnderstands how to identify upsell opportunities and convert them into revenueProactive in spotting churn risks and developing strategies to retain and grow client accountsWhy Join UsBrilliant Perks & Benefits: We’re pleased to offer our full-time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!Impact at scale: Work with top brands and support thousands of personalized gifting experiences annuallyCutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automationHands-on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization.Global footprint: Support clients across 180+ countries and impact the full giftee journeyGrowth & innovation: Contribute to developing new platform capabilities and workflow possibilities
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