DESCRIPTIONACCIONA INNOVATIONS is a forward-thinking organization dedicated to delivering streamlined digital solutions and exceptional customer support services. We value accuracy, efficiency, and a customer-first mindset, and we are committed to creating a supportive remote work environment where team members can grow and succeed.Position OverviewWe are seeking a motivated and detail-oriented Website Designer & IT Support Customer Issues Assistant Manager to join our remote team. This role position combines accurate customer issues management and real time designs manufacturing for our website. The ideal candidate is organized, tech-savvy, and enjoys helping customers while maintaining high standards of accuracy.No prior professional experience is required — we provide training for the right candidate.Key Responsibilities Website DesignerDesign and Develop WebsitesCreate visually appealing, user-friendly, and responsive website layouts aligned with brand guidelines.Front-End DevelopmentBuild and customize websites using tools such as HTML, CSS, JavaScript, and CMS platforms (e.g., WordPress).User Experience (UX) OptimizationImprove navigation, layout structure, mobile responsiveness, and overall usability.Website Performance & MaintenanceMonitor site speed, fix broken links, update content, and ensure proper functionality across devices and browsers.Implement Design Updates & EnhancementsAdd new features, integrate plugins, optimize images, and ensure websites stay modern and competitive.IT Support Customer Issues Assistant Manager Key DutiesOversee Customer Technical Support OperationsSupervise support processes to ensure timely resolution of customer IT-related issues.Resolve Escalated Technical IssuesHandle complex customer complaints involving systems, software, connectivity, or service disruptions.Manage Support Team WorkflowAssign tickets, monitor response times, and ensure service-level standards are met.Maintain Documentation & ReportingTrack customer interactions, issue resolutions, and generate performance reports.Ensure Customer Satisfaction & Service QualityFollow up on unresolved cases, improve support procedures, and implement strategies to enhance the customer experience.Required Skills & QualificationsBasic computer proficiency (Microsoft Office, Google Workspace, email platforms)Strong typing skills with attention to detailExcellent written communication skillsAbility to multitask and manage time effectivelyReliable internet connection and quiet home workspaceSelf-motivated and able to work independentlyCompensation & BenefitsCompetitive hourly payFlexible scheduling optionsPaid training providedOpportunities for advancementPerformance-based incentivesSupportive remote team environmentWork ScheduleFlexible shifts available (morning, afternoon, evening)Weekend availability is a plus but not requiredWhy Join ACCIONA INNOVATIONS?100% remote work environmentEntry-level opportunity with growth potentialSkill development in both data administration and customer supportCollaborative and inclusive company culture
7 days ago