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Responsibilities
About the roleStrategic Account Managers at Campspot own our highest-value park relationships: multi-park enterprise groups and top-tier individual properties generating a total of $1.5M+ in annual recurring revenue. This isn't a support role or a relationship maintenance role — it's a revenue role. You will be accountable for net revenue retention, expansion, and the long-term success of the accounts in your book.You'll be the primary point of contact for owners, operators, GMs, and executives at some of the most important businesses on Campspot's platform. You'll run Quarterly and Annual Business Reviews, identify and close expansion opportunities (including Booking Fee adoption, upsells, and new property adds), and partner cross-functionally with Implementation, Support, and Product to ensure your accounts are getting maximum value from the platform.The right person for this role is commercially sharp, data-driven, and genuinely excited about the outdoor hospitality industry. You thrive with a high-ownership book of business, build trust quickly with owner-operators, and know how to turn a strong relationship into a growth conversation.What you'll doRevenue OwnershipOwn Net Revenue Retention (NRR) across your strategic bookProactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groupsConduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goalsBuild and execute account growth plans for your highest-value relationshipsRelationship ManagementServe as the primary point of contact for strategic customers — multi-park groups and high-value individual propertiesMeet monthly SLA cadence: meaningful conversations and QBRsTravel monthly to meet key customers in person, building the kind of trust that doesn't happen over ZoomDevelop and maintain strong relationships with multiple stakeholders at each accountOnboarding & Early SuccessPartner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-livesParticipate in post-live early success calls to confirm users are set up correctly and adoption is on trackData & ReportingMonitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicatorsPrepare and present data-driven account performance reports for customers and internal stakeholdersUse platform data to proactively surface insights, risks, and growth opportunities before customers askCross-Functional PartnershipCollaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accountsPartner with the Partnerships & Business Development team on high-visibility strategic accounts as neededQualificationsRequired3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain howTrack record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already thereProficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reportsStrong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leadersWillingness and ability to travel monthly for in-person customer meetingsSelf-starter who operates with urgency and builds structure in ambiguous environmentsPreferredExperience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamicsFamiliarity with seasonal business models and the revenue patterns that come with themCompensation and Benefits:Base salary: $80k-90k; bonus eligible - quarterly bonus up to 25% of base salaryCompetitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates401(k) plan with employer matchFlexible time off - use it as you need itEmployee camping credit to encourage getting outdoors and experiencing our product!We are prioritizing candidates in our hiring hubs of Grand Rapids (MI), Denver (CO), and Chicago (IL) who are interested in regular in-person collaboration. Secondary consideration may be given to candidates who reside in states where we currently have employees outside of our hubs, including MA, NH, NY, NC, OR, TX, UT, VT, VA, and Canada. Candidates located outside of the locations listed previously are not able to be considered at this time.
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