Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%. What you'll do: Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-throughServe as the primary operational lead, ensuring progress against commitments, milestones, and service expectationsDrive clarity on priorities, owners, decision points, and next steps across workstreamsMaintain visibility into program progress, risks, and dependencies, and escalate issues as neededCollaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program managementAlign stakeholders on timelines, dependencies, handoffs, and readiness needsReview and integrate cross-functional inputs to ensure plans and materials reflect customer context and prioritiesServe as a trusted operational partner to customer contacts and support customer readiness, change management, and adoptionPartner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitmentsBuild and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and executionWhat success looks like in this role:Onsite program priorities are managed with clear plans, ownership, and follow-throughCross-functional partners are aligned on roles, timelines, dependencies, and next stepsRisks and issues are surfaced early and addressed with clear mitigation plansInternal and customer stakeholders experience the onsite program as organized, responsive, and well managedProgram management processes improve visibility, accountability, and consistency without creating unnecessary overheadWhat you’ll bring:4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional rolesStrong experience leading complex, multi-stakeholder work in ambiguous environmentsProven ability to drive outcomes through influence rather than direct authorityStrong operational judgment and ability to balance customer needs, internal constraints, and competing prioritiesExcellent communication, organization, and stakeholder management skillsAbility to synthesize cross-functional inputs into clear plans, priorities, and next stepsTrack record of identifying risks early and driving practical solutionsExperience improving processes or operating models to support stronger executionThe target base salary range for this position is $97,000 - $113,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.Benefits provided by Spring Health:Note: We have even more benefits than listed
here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to
One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to
Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through
Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access to
Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to
BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Not sure if you meet every requirement?
Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to
Thrive. If this role excites you, we encourage you to apply.
1 day ago