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4 days ago
Requirements and responsibilities
About ClientThe Company is a UAE based Digital Marketing Agency.About the RoleWe are looking for an exceptional, highly autonomous Client Relationship Manager to take complete ownership of our premium portfolio of UK-based clients.This is a fully remote position, allowing you the flexibility to work from anywhere while delivering world-class service. This is not a traditional account management role. We are seeking a powerhouse professional with top-tier western agency experience who thrives in an independent, fast-paced virtual environment. You must possess flawless English communication skills, a deep understanding of UK business culture, and a proven track rate of driving client retention and satisfaction.To ensure we bring on the absolute best, candidates will be required to pass a rigorous, highly specialized assessment that measures real-world client handling, problem-solving, and strategic communication.Key ResponsibilitiesUK Client Ownership: Serve as the primary, direct point of contact for our premium UK client base, managing expectations, retaining accounts, and building deep-seated trust remotely.Autonomous Management: Work completely independently from your remote workspace to oversee client deliverables, coordinate internally, and resolve complex roadblocks without needing hand-holding.Strategic Communication: Translate technical or operational updates into clear, polished, and professional business language for overseas stakeholders.Account Growth & Health: Proactively monitor client health, anticipate their business needs, and identify opportunities to add further value to their operations.Performance Excellence: Maintain the exceptionally high bar of service, communication, and responsiveness that our clients expect, utilizing modern remote collaboration tools.Required Qualification & Experience Gender: Female candidates preferred.Experience: 3 year and Proven track record working directly with Western (specifically UK, US, or European) agencies. Top-tier agency experience is a strict requirement.English Fluency: Exceptional verbal and written English skills. Your communication must be flawless, culturally nuanced, and professional.Remote Setup & Autonomy: A self-starter attitude with a reliable home office setup (high-speed internet and power backup). You must have the ability to manage your own schedule, prioritize tasks, and execute flawlessly under minimal supervision.Problem-Solving: Strong critical-thinking skills and the ability to think on your feet when dealing with high-stakes client situations.What we OfferCompensation: Highly competitive salaryWork Flexibility: 100% remote work—giving you full control over your work environment.Growth: Direct exposure to high-value international clients and a key seat in a rapidly growing agency environment.Culture: A collaborative, flexible, and empowering work environment designed for high-performing remote professionals.Selection Process NotePlease Note: Our selection process includes a rigorous, specialized practical assessment designed to evaluate your client management instincts, English proficiency, and strategic thinking. Only candidates who demonstrate elite-level capabilities on this assessment will be advanced to the final rounds.Other Details:Work Type: Remote Full TimeLocation: Pakistan Working Days: Monday to Friday ,10:30 am to 7:30 pmExperience Required: minimum 3 yearsAbout HR WaysHR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more.