Customer Service Representative at Placidway Medical Tourism | Torre
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Customer Service Representative

You'll empower patients globally, connecting them to life-changing healthcare solutions and driving conversions.
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Full-time

Legal agreement: Employment

Base compensation
USD400 - 700/month

+ Commissions (~ USD500 /month)

+ Bonuses (up to 5% of base compensation)

Negotiable
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Remote (for Mexico residents)
Remote (for Argentina residents)
Remote (for Colombia residents)
Remote (for Philippines residents)
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Posted 5 days ago

Requirements and responsibilities


Customer Engagement: - Contact incoming patient leads via phone calls, emails, and online messaging to understand their medical needs and guide them through the process of selecting the right healthcare provider. Building Relationships: - Establish and maintain trust-based relationships with customers by offering personalized, empathetic support throughout their healthcare journey. Provider Coordination: - Facilitate communication between customers and medical providers, ensuring seamless discussions and exchanges of information. Sales and Negotiation: - Utilize sales skills to drive conversions, ensuring patients are matched with the most appropriate providers. - Demonstrate the ability to close deals and negotiate where necessary to meet customers and business objectives. Outstanding Customer Care: - Ensure that every customer receives outstanding service from initial inquiry through to treatment, ensuring that their needs are met and their experience exceeds expectations. CRM Management: - Use CRM tools to maintain customer records, track interactions, and monitor sales and performance metrics. - Ensure all information is accurate, up-to-date, and stored securely. Collaboration: - Work closely with cross-functional teams to provide feedback and enhance the patient and provider experience. Remote Work: - Ability to work independently and efficiently from a remote environment, ensuring excellent communication and time management skills.
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