Customer Service Representative at Placidway Medical Tourism

Customer Engagement: - Contact incoming patient leads via phone calls, emails, and online messaging to understand their medical needs and guide them through the process of selecting the right healthcare provider. Building Relationships: - Establish and maintain trust-based relationships with customers by offering personalized, empathetic support throughout their healthcare journey. Provider Coordination: - Facilitate communication between customers and medical providers, ensuring seamless discussions and exchanges of information. Sales and Negotiation: - Utilize sales skills to drive conversions, ensuring patients are matched with the most appropriate providers. - Demonstrate the ability to close deals and negotiate where necessary to meet customers and business objectives. Outstanding Customer Care: - Ensure that every customer receives outstanding service from initial inquiry through to treatment, ensuring that their needs are met and their experience exceeds expectations. CRM Management: - Use CRM tools to maintain customer records, track interactions, and monitor sales and performance metrics. - Ensure all information is accurate, up-to-date, and stored securely. Collaboration: - Work closely with cross-functional teams to provide feedback and enhance the patient and provider experience. Remote Work: - Ability to work independently and efficiently from a remote environment, ensuring excellent communication and time management skills.

Customer Service Representative

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

bushra riaz

bushra riaz

About Placidway Medical Tourism:

mission:

Job benefits for full-time members:

www.placidway.com/

Admin access needed