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Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Bilingual Healthcare Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all.What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’llAnswer incoming communications from customers via calls, emails and other message formatsConduct research to provide answers for customers to resolve their issuesUtilize system tools and other resources to find the best contact information for customers and proceed to update systemsOrganize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same siteCommunicate with customers and Field Engineers via phone and email to schedule and reschedule appointmentsMentor junior team members and provide training on best practicesWhat You Bring to the Role1+ year of call center experience supporting a healthcare accountFamiliarity with healthcare programs and applications1+ year or more post-secondary education or 2 years of equivalent experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledgeComputer experienceMust already reside in CanadaWhat You Can ExpectSupportive of your career and professional developmentan inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesVisit https://mybenefits.ttec.com/?manual for more information.A Bit More About Your RoleWe’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the success of the team.About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with
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