As a Technical Account Manager, you’ll successfully manage relationships, projects, resources, and cloud technology strategy within a subset of Innovative’ s major AWS account base. The ideal candidate has the perfect blend of business and technical acumen, is excited about how cloud technology can help our customers, and truly enjoys being versatile and managing multiple customer engagements at once.In this role, you'll work with a number of internal stakeholders including salespeople, engineers, and project managers to provide customers with unrivaled knowledge, value, and insight around cloud technology solutions.What you’ll do: Managing customer relationships associated to Managed Service Agreements and AWS Cloud projectsAssigning, overseeing, and providing direction to technical team members to ensure they are actively working towards established milestonesOrganizing, executing, and delivering cloud-based projects to include Managed Cloud Services, Cloud Migrations, Application Modernization and Development, and Well Architected Reviews (WARs). Collaborating with internal stakeholders at Innovative to define scope and customer goals, as well as managing potential risks and ensuring quality of services deliveredHolding regular internal review meetings for each assigned account to determine progress and address any challengesEffectively managing multiple projects at once, including project schedules, budgets, and deliverablesAct as point of escalation for junior members of the team for both client and system roadblocksParticipating in the estimating and solution engineering process for all new engagements within your account baseScheduling additional technical consultations for customers as needed to optimize the performance of their cloud environment(s)Presenting, reviewing, and gathering feedback on final deliverables with customersEngaging with the sales team in identifying opportunities for improvement within accounts and pursuing cross-sell and up-sell opportunitiesExceeding customer expectations by proactively communicating with all stakeholders involved in ensuring a high return on investment for each engagementRequired Skills: Bachelor’s Degree, with 5+ years of relevant experience managing projects in the tech industry.Ability to build a strong foundation of knowledge around AWS Cloud Services and the cloud ecosystemWell-established knowledge of project management methodologyDemonstrated success in prior project management and/or account management roles with ability to deliver high quality services and unmatched customer experiences.Proven ability to build, engage, and manage relationships with both internal and external customersAbility to achieve AWS Cloud Practitioner upon hire (must have), with desire to achieve an AWS Solutions Architect Associate (nice to have)Preferred: Hands-on experience managing AWS customer environments – this is highly preferredAWS certification(s) such as Cloud Practitioner, Solutions Architect Associate, or SysOps AdministratorExperience in an MSP (Managed Service Provider) environment or customer-facing technical account management roleFamiliarity with ITIL frameworks or service management methodologiesExperience with cloud migration projects or hybrid cloud environmentsPrevious experience in professional services or consultingTravel Requirements:2x quarterly travel to our Rochester, NY headquarters

AWS Technical Account Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Innovative Solutions:

mission:

www.iascorp.com/

Admin access needed