Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions. Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives.Position: Training Operations Lead As our Training Operations Lead, you'll own the operational engine behind our Instructor-Led Training (ILT) programs - focused on crane and rigging. From instructor scheduling and curriculum management to customer coordination, materials, systems, and training logistics, you'll ensure every course is delivered with consistency and excellence. This is a highly cross-functional role who will work with internal teams as well as clients, vendors and partners. You are someone who thrives on building scalable processes, optimizing workflows, and using technology to improve how work gets done. You'll bring strong operational and technical aptitude and a continuous improvement mindset. If you're energized by solving complex operational challenges and building systems that help teams scale, you'll feel right at home here.This is a fully remote position. While we welcome applicants nationwide, candidates within driving distance of an ITI training center will be given priority consideration due to the nature of the role.Why this position:Meaningful, impactful workMission-driven companyCareer development in a dynamic, high growth environmentPassionate, collaborative team Innovative product - EdTech, VR, AIWhat you’ll do: Day-to-Day ILT Operations: Own the daily operational flow of all ILT programs. Contractor Success & Course Closeouts: Be accountable for the success of all contractors and ensure all course closeouts are completed on time. Own any process or customer remediation needs for anything related to certificates. Financial & System Partnership: Partner with the Accounting team to improve the payment timeline on ILT as part of closeouts, and be responsible for ILT Operations system management and upkeep of process, files, and data.Data Integrity & Reporting: Ensure all course, student & financial data is accurate for reporting purposes. Logistics & Fulfillment Ownership: Be accountable for accurate and on-time shipping to all ILT programs. This includes accountability for inventory management, logistics, fulfillment, supply chain management, travel, shipping, industry certifications & associated performance metrics for both ILT and the Bookstore across internal and third party partnerships.Process Improvement & Documentation: Adopt and implement all ILT Operations process improvement initiatives, and document all ILT processes to create enablement for scale. On-Site Experience: Partner with the Director of Training - Cranes & Rigging and/or the Training Center Partner to own the in-person/on-site experience for all ILT programs. Collaborate to identify and address opportunities for improvement.Scheduling & Coordination: Partner with the Industrial Services Delivery team to schedule, manage, confirm/cancel, and reschedule all training center events, including dedicated event needs and all communications. Data Management: Be responsible for curriculum versioning management and inventory support. This includes being accountable for product and packing list accuracy in NetSuite, partnering with the Industrial Service Delivery Manager to ensure accuracy in Salesforce, ensuring all students for training center and client-site events are accurately enrolled in the LMS. Product Documentation: Own all Industrial Services product details across software systems, including product descriptions, packing lists, curriculum versioning, field advisory services, bookstore, FoRE, instructor skills matrix & others as needed. Who you are:Adaptability & Innovation: Proven ability to navigate change and a forward-thinking mindset for evolving operations alongside advancements in AI and technology.Operational Excellence: Exceptionally organized, detail-oriented, and process-driven with a focus on maximizing efficiency and quality in a complex logistics environment. Systems & Data Acumen: Strong proficiency in managing data integrity and system upkeep across platforms (e.g., NetSuite, Salesforce) to ensure accurate reporting and process flow. Cross-Functional Collaboration: Excellent communication and collaboration skills to effectively partner with Accounting, Training Center Operations, Industrial Service Delivery, and contractors. Ownership & Accountability: A proactive leader who is accountable for all aspects of a project, from shipping logistics to contractor payments and on-site experience. Continuous Improvement: Mindset to document, adopt, and implement process improvements for enablement and scale. Requirements: 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services.Preferred - Understanding of the end-to-end ILT program lifecycle, from scheduling and fulfillment through delivery and continuous improvement.Experience managing logistics, inventory, fulfillment, and supply chain operations with a high degree of accuracy and organization.Proficiency with enterprise systems, including NetSuite and Salesforce, with the ability to maintain data integrity and optimize operational workflows.Experience documenting processes, creating SOPs, and building enablement materials that improve consistency and scalability.Excellent written and verbal communication skills with the ability to partner effectively across teams and manage external contractors and vendors.Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes in a high-growth environment.Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.Following the offer of employment, all roles will require a background check and a drug and alcohol test. Some positions may require other verifications, such as, driver eligibility and record, credentials or education. All new hires will be required to complete the I-9 Form and E-verify process upon employment. Pay: $70,000-$90,000 annual salary Final compensation will reflect the candidate's experience and demonstrated impact.Benefit & Perks - why you'll love working with us:Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.Learning & growth – Annual learning reimbursement.Family-friendly policies – Support for work-life balance.Generous time off – 3 weeks PTO, 1 week Winter Break, holidays, and sick days.Comprehensive benefits – Medical, vision, dental, and 401(k) match.Equity – Private Company Equity Options Wellness – Mental and physical health resources and social events.
9 days ago