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Responsibilities
Guest Services & Operations CoordinatorOur client is seeking a proactive, tech-savvy Guest Services & Operations Coordinator to support a growing mid-term rental and property management business. This role will serve as a key operational partner, helping manage guest communications, coordinate property-related tasks, support internal systems, and identify opportunities to improve efficiency through technology and AI tools.The ideal candidate is an exceptional communicator, highly organized, customer-focused, and comfortable working across multiple platforms and processes. This person will become an integral part of the team, helping streamline daily operations while allowing leadership to focus on growth and expansion.RESPONSIBILITIESGuest Communication & Support:Respond to guest inquiries via phone, email, text, and messaging platformsHandle guest issues and provide timely resolutionsManage after-hours and weekend guest communications when neededCoordinate with guests before, during, and after their stayMaintain a high level of customer satisfaction and professionalismProperty Operations Coordination:Coordinate with cleaning teams, maintenance vendors, and service providersTrack and resolve operational issues across propertiesEnsure property readiness and guest experience standards are maintainedSupport property onboarding and operational setup processesSystems & Process Management:Manage and update property management systems and internal platformsMaintain accurate records and operational documentationAssist with CRM management and workflow organizationMonitor operational metrics and identify areas for improvementAdministrative & Executive Support:Assist leadership with operational projects and business initiativesCoordinate schedules, follow-ups, and internal communicationsSupport reporting and business tracking activitiesHelp prioritize and organize ongoing operational tasksAI & Process Improvement:Utilize AI tools to improve workflows, documentation, and efficiencyIdentify opportunities for automation and process optimizationCollaborate with leadership and technical teams to implement operational improvementsCreate and maintain SOPs and operational documentationABOUT YOU2+ years of experience in customer service, operations coordination, property management, hospitality, or executive supportExperience in short-term rentals, vacation rentals, Airbnb.Experience with property management software (AppFolio, Guesty, Hostaway, Hospitable, OwnerRez, etc.)Exceptional English communication skills (written and verbal)Comfortable handling phone calls with customers and vendorsIA literateStrong organizational and multitasking abilitiesExperience working remotely in a fast-paced environmentHighly proactive and solution-oriented mindsetStrong attention to detail and follow-throughAbility to learn new systems and technologies quicklyProficiency with Google Workspace and Microsoft OfficeReliable internet connection and professional home office setupAvailability to support some after-hours or weekend communications when requiredPreferred Skills & ToolsExperience working with CRM systemsSpanish proficiencyFamiliarity with AI tools such as ChatGPT, Claude, Gemini, or workflow automation platformsExperience supporting founders, entrepreneurs, or growing businessesWhy You’ll Love ItJoin a fast-growing company in the short-term rental industryWork directly with leadership and play a key role in company growthGain exposure to operations, customer experience, property management, and business strategyHelp build scalable systems and processes using modern technology and AIEnjoy a collaborative, entrepreneurial environment where your ideas and initiative are valuedOpportunity to grow into a larger operations or management role as the company expands
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