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16 days ago
Requirements and responsibilities
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role:Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.Your Impact:Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilitiesSupport Sales teams by proactively identifying and resolving security-related objections that may impact deal progressionHelp drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needsContribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decisionComplete security questionnaires, RFPs, and customer security portal assessments with speed and accuracyUse internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiriesQuickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customersPartner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developmentsCollaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the saleShare customer feedback and recurring security needs with Product and Security teams to help shape future security improvementsContribute to process improvements that enhance how Wrike manages security inquiries and customer interactionsYour Qualifications:3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environmentStrong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiencesExperience handling customer objections and guiding security-related discussions in a business-focused waySolid understanding of cloud security principlesKnowledge of data privacy regulations such as GDPR and CCPAFamiliarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAAAbility to manage multiple priorities effectively in a fast-paced environmentExperience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responsesEnglish spoken and written skills - advanced levelStandout Qualities:Experience with RFP automation platforms such as Loopio or ResponsiveFamiliarity with the Collaborative Work Management (CWM) spaceDeeper experience in customer-facing security roles within SaaS organizationsStrong consultative approach with the ability to position security as a business enablerProactive mindset with a focus on continuous improvement and cross-functional collaborationTeam Dynamics:Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.Our Work Style:Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teamsFast-paced environment with multiple concurrent customer engagements and prioritiesUse of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responsesFocus on collaboration, continuous feedback, and process improvementWhy Join Wrike?28 calendar days of paid vacationSick Leave Compensation (5 Paid Uncertified Sick Days)Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer DaysHealth Insurance (Employees + Dependents)Life Insurance PlanUtility Allowance (30 EUR/month, subject to taxation)Fitness Plan (800 EUR/year)Full-remote & On-demand access to Co-working spaceWhat’s Next?Intro call with a RecruiterTechnical interviewCultural interviewYour recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.#LI-AC1Who Is Wrike and Our CultureWe’re a team of innovators and creators who solve the complex work problems of today and tomorrow.Hybrid work modeWrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!🤗 Approachable:We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-FocusedWe care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.🤝 CollaborativeWe work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.🎨 CreativeWe strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 CommittedWe believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.