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16 days ago
Requirements and responsibilities
Our Mission:6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.Our People:People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.Reports To: Manager, Field SecurityFunction/Department: Business Technology / SecurityPurpose of the JobAt 6sense, customer trust is key. As part of the Security department, the Field Security team represents the public face of 6sense’s information security program. This role is responsible for customer security team relationships to include: leading customer security assessments, managing the customer audit program, and maintaining core tooling that supports the company’s customer assurance strategy. It is a highly cross-functional position, well-suited for professionals who operate effectively at the intersection of security, customer success, and business operations. The role implements responsible adoption of AI and automation to enhance the efficiency and impact of field security programs.Responsibilities & AccountabilitiesCustomer AssuranceManage all customer communications, including security inquiries, incident notifications, and beyond.Drive all customer security assessments, ensuring timely, accurate, and professional responses.Support the sales cycle through customer engagement to address security questions or concerns as needed.Proactively communicate emerging customer security concerns and influence product security roadmap.Collaborate cross functionally with other departments (e.g. Legal, Engineering, Product) to ensure alignment on customer assurance efforts and content accuracy.Build and manage a scalable customer audit program, including evidence collection, audit coordination, and reporting.Trust Center & Security ResourcesOwn and maintain the SafeBase Trust Center, Trust Site, and other customer-facing assets.Drive the creation of new customer-facing assurance materials, including FAQs, whitepapers, and product security summaries.Security Evangelism & Internal EnablementChampion security across the organization; lead Field Security presentations and help build a cross-functional security champions group.Support and improve internal Field Security enablement content for Sales (e.g., handbooks, trainings, process documentation).Automation & Process OptimizationIdentify and implement automation tools to scale Field Security workflows.Manage and improve the Responsive platform, leveraging AI to streamline security responses and processes.OKRs & MetricsExecute quarterly Key Results in alignment with team OKRs.Provide insightful input for quarterly metrics and influence reporting on Field Security’s impact on sales.Support the creation of the Annual Field Security Study, highlighting team achievements and customer trends.Performance MeasurementActively prepare for and participate in weekly 1:1s and monthly skip-level meetings, using these sessions to surface blockers, share insights, and track progress toward OKRs.Own the customer audit program, ensuring audits are scoped, evidence is collected, and requests are completed with precision and professionalism.Ensure timely and complete execution of all customer security assessment requests; independently route complex questions to the appropriate SMEs when needed.Maintain and improve security collateral, metrics, and documentation, contributing to more scalable and efficient Field Security operations.Execute defined milestones for major Field Security initiatives, ensuring deliverables are met on time and aligned with department and organizational strategic priorities.Consistently demonstrate ownership and follow-through across all assigned responsibilities.Proactively identify opportunities for process improvement, automation, or tooling enhancements that increase team velocity or customer trust.Deliver work that reflects a high standard of accuracy, customer empathy, and strategic thinking, with minimal need for rework or oversight.Person SpecificationEducational and Experience Requirements5+ years in a customer-facing role focused on security, ideally within a B2B SaaS environmentStrong grasp of industry-recognized security and privacy frameworks, including SOC 2, ISO 27001, NIST, and GDPRUnderstanding of responsible AI concepts and evolving governance standards such as ISO/IEC 42001 and NIST AI RMFExperience in completing customer security reviews, audits, or assessmentsProficient with trust center and security questionnaire tools, like SafeBase and ResponsiveAbility to clearly articulate complex technical topics to both technical and non-technical audiencesEffective at collaborating across departments to drive alignment and outcomesHighly organized self-starter with the ability to prioritize and manage multiple workstreamsPreferred: Experience creating customer-facing security collateral or security enablement content for sales teamsCompetencies and BehaviorsCommunicates clearly and effectively in both written and verbal formats; collaborates well with Legal, Sales, and subject matter expertsDemonstrates strong attention to detail and accuracy when completing customer deliverablesEffectively communicates security posture and controls internally and externallyEfficiently prioritizes tasks and meets deadlines in a fast-paced, customer-facing environmentPromotes security best practices across the organizationProactively drives initiatives forward, following up, gathering input, and ensuring timely executionEscalates risks or blockers appropriately and demonstrates sound judgment in prioritizationOur Benefits:Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.Equal Opportunity Employer:6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex,