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Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription industry. As we grow, we must maintain and even increase this rate. About the PositionWe are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career. You will be accountable for proactively working through to on-time completion of renewing software subscriptions. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since there can be hiccups along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.What You will doWork closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansionsReview customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal optionsProactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.Educate customers on relevant subscription options based on their current and future product and service goalsCoordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and proceduresHelp ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.What we are seekingExperience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.Ability to discuss contract compliance, expansions, and product pricing with customersExtreme attention to detail to ensure customers execute contract paperwork accurately and on timeExperience with Salesforce.com or other CRM systems. Ability to work odd hours and or additional hours supporting global customers during times of critical volumesInterest in learning about modern software development and associated technologiesAdvanced professional English proficiency required. Legal or professional working English, not conversational level.At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves.
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