Customer Success Business Consultant at Quantum Metric | Torre
Customer Success Business Consultant
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Quantum Metric

Customer Success Business Consultant

Quantum Metric
Posted by
Diana Vargas
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Full-time

Legal agreement: Employment

Compensation
USD47K - 109K/year
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Hybrid (United States)
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Posted about 5 years ago

Requirements and responsibilities

• Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals • Provide guidance on best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions • Lead training sessions across a plethora of use cases to enable customers to be self-sufficient, while driving adoption across large audiences • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations • Proactively analyze client data using the Quantum Metric platform to inform data driven improvements to digital experiences • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features • Partner with account team to secure renewals and support upsell opportunities through enablement and business value
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