Client Service Specialist at Rotunda Software | Torre

Client Service Specialist

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Full-time

Legal agreement: To be defined

Compensation
USD35k - 50k/year
location_on
Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
Posted almost 7 years ago

Responsibilities


We are looking for a Client Service Specialist to join our team in providing stellar customer support to help organizations schedule, connect, and grow their volunteer base. You will be responsible for assisting clients in setting up the software and handling technical and customer service-related questions. This includes educating users on how the program works, making setup recommendations based on their needs, and finding and reporting bugs. In addition, you will be part of the beta testing team which is responsible for testing new features and ensuring they are bug free. Side projects may include -- but are not limited to -- producing webinars, creating documentation, and working closely with the marketing team on creating content. You are encouraged to propose new side projects based on your interests.