Implementation Manager at ArboStar | Torre

Implementation Manager

You will empower clients to master our platform, driving their success and our product evolution.
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Full-time
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Posted 7 months ago

Requirements and responsibilities


Responsibilities: - Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools - Maintaining proactive communication and follow-ups throughout the onboarding journey - Performing custom system configurations, integrations, and workflow setups - Assisting with data migration and creating necessary client forms - Collaborating with developers and submitting or reviewing Jira requests - Conducting live product training sessions and explaining platform functionalities - Monitoring client payments and performing timely follow-ups if needed - Identifying and executing upsell opportunities for additional products and features - Updating internal and external knowledge base articles - Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience Requirements: - 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech) - Exceptional English (C2 level) with little to no accent - confident in speaking, writing, and presenting - Excellent presentation and communication skills - Highly organized, detail-oriented, and able to manage multiple clients independently - Experience collaborating with developers or QA teams using Jira or similar tools - Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.) - Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET) Nice to Have: - Experience working with tree care, landscaping, or field service companies - Familiarity with data migration or workflow automation - Understanding of onboarding metrics such as completion, engagement, and retention

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