Bilingual Customer Service Representative at CGX Virtual Solutions | Torre
Bilingual Customer Service Representative
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CGX Virtual Solutions

Bilingual Customer Service Representative

CGX Virtual Solutions
Posted by
Jesus Omar Caripa Trujillo
Crystal Gonzalez
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Full-time

Legal agreement: Employment

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Remote (for Venezuela residents)
Remote (for Colombia residents)
Remote (for Panama residents)
Remote (for Mexico residents)
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Visa sponsorship: No
Posted 9 months ago

Responsibilities

Position overview CGX Virtual Solutions is seeking a dependable and detail-oriented Customer Service Representative / Virtual Assistant to support a confidential client operating in the electrical and construction services industry. This role is essential to maintaining consistent customer communication, accurate job scheduling, and smooth daily administrative operations during standard business hours. The ideal candidate is highly organized, customer-focused, and fluent in English. This position serves as a primary point of contact between customers and the business, directly impacting customer satisfaction, operational efficiency, and overall service quality. This is a long-term, stable role for professionals with experience in service-based customer support environments. Key responsibilities Customer service and communication * Answer incoming customer calls, messages, and inquiries in a professional and courteous manner. * Provide clear and accurate information regarding services, scheduling, and next steps. * Follow up with customers to confirm appointments and address basic service-related questions. Operations and scheduling * Schedule and book service jobs accurately using the company CRM (ServiceTitan). * Coordinate daily schedules to ensure jobs are properly assigned and timelines are met. * Maintain consistent communication with internal team members to support efficient operations. Administrative support * Maintain organized, accurate, and up-to-date customer records within the CRM. * Assist with day-to-day administrative tasks as required. * Ensure documentation and job details are complete and properly recorded. Performance expectations * Maintain high accuracy in job booking and customer data entry. * Respond to customer inquiries in a timely and professional manner. * Adhere to established processes and procedures to support operational consistency. Required qualifications * Bachelor’s degree. * Proven experience as a Customer Service Representative or Virtual Assistant in a service-based business environment. * Native-level or near-native English proficiency, both spoken and written, with strong verbal and written communication skills. * Confidence handling live phone conversations in a professional manner. * Experience using cloud-based tools such as Google Workspace, Dropbox, or OneDrive. * Experience handling calls through VOIP phone systems. * Strong ability to manage multiple tasks with accuracy in a fast-paced environment. Preferred qualifications * Experience working with CRM systems used in service-based businesses. * ServiceTitan experience is a strong advantage. * Experience supporting electrical, construction, or home service businesses. * Previous remote work experience. * Familiarity with structured scheduling or dispatch environments. Why work with CGX Virtual Solutions * Long-term, full-time role with a strong focus on stability and continuity. * Opportunity to support an established U.S.-based service business. * Career advancement and professional growth opportunities. * Collaborative and supportive work environment with clear expectations. * Performance-based bonuses and incentives. * Consistent workload during defined business hours.
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