Customer Care Specialist - Remote at Spade Recruiting | Torre

Customer Care Specialist - Remote

You'll empower families with vital protection, building a meaningful career through mentorship and growth.
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Full-time

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Posted 5 months ago

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About UsWe’re a purpose-driven organization built around people — not policies. Our mission is to protect working families and empower motivated individuals to build flexible, meaningful careers that align with their goals and lifestyle.Our foundation is built on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment powered by innovative systems, one-on-one mentorship, and a culture grounded in integrity and teamwork.For over 60 years, we’ve proudly partnered with unions, associations, and members across North America to provide trusted benefit programs that make a real impact. As we continue to expand, we’re looking for new professionals who are ready to grow, lead, and create meaningful change through their work.The PositionAs a representative of our agency, you’ll play a key role in helping families understand and access the protection they deserve. You’ll educate clients on their benefits, answer important questions, and ensure they have the peace of mind that comes from being truly covered.This isn’t just about insurance — it’s about building trust, simplifying information, and guiding families toward decisions that protect their futures.Key ResponsibilitiesBuild lasting client relationships grounded in communication and careSupport policyholders with claims, coverage updates, and benefit explanationsPresent complex information in a clear, accessible wayCollaborate with leadership to enhance client satisfaction and team performanceServe as a dependable point of contact for all member inquiriesEngage in ongoing mentorship, leadership training, and professional developmentWho You AreA confident communicator with strong interpersonal skillsEmpathetic, positive, and driven to make an impactComfortable working remotely and using digital toolsSelf-motivated, organized, and results-orientedExperience in customer service, insurance, or sales is an asset (but not required)Eligible to work in the United States or CanadaWhat We OfferRemote flexibility – work from anywhere with a reliable internet connectionWeekly pay & performance bonuses – consistent income with growth potentialPersonalized mentorship – direct guidance to help you succeed and advanceCareer advancement – clear, fast-track paths into leadership rolesSupportive culture – a mission-driven team that celebrates your successMeaningful work – make a real difference in families’ lives every day
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