About the CompanyAll students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools' existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.Core ValuesWe strive everyday to encompass our Core Values and seek others who are as passionate as we are.We say what we mean, honestly and directly.We figure it out and solve problems with the resources available.We do what we promise and own the results.We maniacally focus on our customers, striving to understand their needs and support them.We celebrate the inherent differences across our customers, users, and team and commit to creating an inclusive environment.CultureWe are a 100% fully remote, distributed team across the US.We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives.Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity.All of our employee's points of view are key to our success, and inclusion is everyone's responsibility. As we grow, we want to create a team where all are welcome, heard and valued.The more diverse and equitable the team, the better it, and everyone on it, succeeds. We strive to build an equitable academic support system and we can only do that with the help of a diverse and equitable team.What will you do as a Part Time Tutor Services Support Coordinator?Love to work within Zendesk? You will use the support system to answer tutor scheduling questions and notify of scheduling adjustments.Passionate about supporting team members? You will be supporting Tutor Services Specialists in verifying tutoring programs and work within the Littera UI to schedule and substitute tutoring sessions.Do you enjoy moving fast? You will work in an agile setting with teams from Support, Tutor Operations, as well as Customer Success team to constantly build, deliver and iterate on ideas.What you will need to be successful here:Proven working experience in education software or tutoringCustomer service experience (K12 education preferred) with excellent communication and writing skillsExperience with data analysis, and particular comfort with Google Workspace toolsWe are looking for the person to work Monday-Friday, 4-5 hours per day, during 3pm-8pm Eastern timeRelationship builder with excellent organization, time management and strong attention to detailExperience working with cross-functional teams (e.g. Sales, Success, Product, and Engineering)Resourceful, self-starter with creative problem-solving skillsDesire to join a mission-driven team with a passion for improving education and making sure all students get the help they need to succeedAbility to lead by example in order to create a high-performance team based on best practicesA passion for Littera's missionWhat would be great to have:Prior startup experience is a plus.What you will you receive:Be part of a fully remote team and amazing, team oriented cultureOpportunity to help build and create$20/hrSatisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.
