Role DetailsType of Support: Email, Chat, and Phone SupportContract Duration: PermanentWork Schedule: Open to shifting schedules (subject to business requirements)Work Type and Location: Remote, Metro ManilaExpected Start Date: February 12, 2026About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.Welcome to Crescendo. Welcome to what’s next.The RoleAs a Spanish Bilingual Customer Experience & Upselling Specialist, you’ll support customers of an indoor skydiving brand by answering questions, managing bookings, and recommending upgrades that add value to their experience.This position requires strong communication skills, sales awareness, and the ability to deliver exceptional service in a fast-paced, customer-facing environment.What You’ll Do:Handle customer interactions via phone, chat, and emailSupport reservations, changes, cancellations, and post-experience needsConfidently recommend add-ons and upgrades when appropriateHandle objections while keeping the experience positiveLog customer interactions accurately in CRM toolsHit performance goals for quality, CSAT, and upsell conversionWhat We Expect From You:Strong Spanish and English skills, both verbal and written (C1 to C2 level on the CEFR scale)Previous experience in customer support, sales, or upselling, preferably in a BPO or contact center environmentExperience supporting customers across multiple channels (phone, chat, and email)Strong communication and persuasion skills with a customer-centric mindsetComfort navigating multiple systems simultaneously while engaging with customersStrong problem-solving skills and attention to detailWhat You’ll Get In Return:Remote working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsBe part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
