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about 1 month ago
Requirements and responsibilities
About SnapsheetSnapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What you’ll get:Remote working environment - your new commute is however long it takes to walk to your desk!Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!Job Overview:As a Director in Auto Total Loss, you will oversee the day-to-day operations and success of our “Total Loss” team. Understanding our business objectives and department goals, you make recommendations to set us up for success in the short and long term. You use your experience in collaboration to manage vendor partnerships and work with our Account Management team to build out strategy and products needed to grow business. Working with our Learning and Development team, you determine the content and training needs for new workflows, products, and vehicle type cross training. You are a performance and coaching fanatic, managing efficiency and quality of your team while driving improved performance for the organization. Being well versed in metrics, you leverage data to analyze the success of your decision making and report back outcomes. Responsibilities:Manage the success of the Total Loss team, ultimately driving individual and organizational successRecommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual total loss claimsBuild, implement, and manage both manual and automated workflows to increase operational efficiency Use data to articulate current and future planning and report on successes and opportunitiesApply knowledge of industry best practices to build out programming that will improve quality in the claims handling for the total loss team as well as services such as repair management and field appraisalsCoach and mentor estimating managers, encouraging collaboration and elevating overall department performance Qualifications:Minimum of 8 years of Total Loss or repair experience with at least 4 years of management experienceProven track record of leading high-performing teamsExtensive knowledge of insurance principles and how they apply to appraisal decisionsThorough understanding of vehicle repair, parts costs, total loss classification, and fraud detection practicesA strong knowledge of total loss settlement and salvage processesWorking experience in one or more estimating platforms: Mitchell, CCC, Adjustwrite, or DuncanAbility to work in a fast-paced, production-based, and results-driven environmentDesire to thrive in a remote environment ripe with opportunity to advanceData driven - ability to use data to identify problems and potential solutions and consistently report backWe’re Built to Grow With You – And That Starts With How We Support YouAt Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.BenefitsChoose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.Offer two dental plans and one vision plan to keep you and your family healthy.Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.401(k) with a 4% company match—because your future is worth investing in.Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.Perks That Make Growing Here Even Better:Flexible PTO and 7.5 company-observed holidays to recharge on your terms.In-person connection points throughout the year including our annual Summit and Roadshows.Snapsheet SWAG and surprise mailers to keep the spirit alive.Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.Health and wellness campaigns that evolve with you year over year.
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