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Posted 5 months ago
Requirements and responsibilities
Who we are80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.What we are looking forWe’re seeking a technically-minded Client Partner who can confidently engage IT and business teams, translate customer needs into clear technical priorities, and own the relationship end-to-end. If you’re a strategic thinker who thrives at the intersection of product, tech, and customer success — this is for you.You’ll be an individual contributor, collaborating with delivery and development teams. A regional Solution Architect will support you, but you’ll own the customer relationship and delivery outcomes. You’ll manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if you're eager to take that on.Where you are locatedAnywhere in the United States; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).What the role offersServe as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needsEngage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirementsDrive delivery for large enterprise customersLead discovery sessions, support UAT, and manage go-live activitiesEnsure customers realize full platform value post-launchOrchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomesWhat you’ll bring to the roleStrong command of Spanish, with the ability to communicate effectively across multilingual customer and technical teams.Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiencesStrong experience in digital or IT transformation projectsTech-savvy and solution-oriented—comfortable navigating complexity without being a developerProven ability to manage large, complex enterprise projectsStrong communication skills and emotional intelligence, and ability to bridge business and technical perspectivesExperience in Field Service Management (FSM), Telecom, or Utilities is a plus, but not requiredOwn customer success. Deliver outcomes. Be the reason they thrive.#LI-Remote
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