Experienced Level 2 Support Technician at Ripple IT | Torre
Experienced Level 2 Support Technician
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Ripple IT

Experienced Level 2 Support Technician

Ripple IT
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Full-time
Compensation
USD48K - 54K/year
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Hybrid (Atlanta)
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Posted over 2 years ago

Requirements and responsibilities

Ripple is a company that values collaboration, freedom to do your best work, and a commitment to each other. They believe in the power of style & design and aim to deliver a service experience that inspires everyone it touches. Ripple is looking for an Experienced Level 2 Support Technician. This is a hybrid work from home position that will also require on-site visits, often for a week at a time in the Atlanta area. The salary range is between $48-54k/year depending on experience. The mission of the job is to make Ripple clients feel human, especially when they are having an IT problem, to solve problems - and prevent future ones - using smart thinking, and to become a better person in the process, and help us become better people for knowing you. Responsibilities: - Work with and provide support in a multitude of environments including Windows server infrastructure, AD and group policy, Exchange, Office365, google apps, Citrix Xendesktop and Xenapp, VMware and Vsphere, firewalls, switches and access points - Help coworkers out with challenges that require some extra brains - Work on projects like server deployments, network setups, and VoIP migrations - Serve as a point of escalation for our support team - Communicate empathetically, logically, and clearly in a boatload of different situations - Natural troubleshooting skills - Ability to find answers - Unquenchable desire to grow - personally, and professionally - A “roll up your sleeves and let’s get to it” work ethic - Both Mac and PC skills - Use - and create - documentation
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