Customer Service Technical SpecialistAbout Us at Wk | Torre
Customer Service Technical SpecialistAbout Us
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Wk

Customer Service Technical SpecialistAbout Us

Wk
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Via Borgo Giannotti, Lucca, Province of Lucca, Italy
Posted almost 3 years ago

Responsibilities

- We are a dynamic and innovative company that offers solutions for our customers’ challenges - We encourage personal growth and career development - Collaboration is at the heart of everything we do, both internally and with our clients We are looking for an enthusiastic Customer Service Technical Specialist to join our dynamic Customer Support function. This role offers the opportunity to work with the latest technologies, develop advisory and technology skills, and collaborate closely with colleagues and clients. If you are passionate about making an impact and enjoy resolving technical and product-related issues, we want to hear from you! Responsibilities: - Resolve moderately complex technical and product-related issues reported by users via e-mail, telephone, and remote access - Analyze technical questions, reproduce technical problems, and provide or develop appropriate solutions related to supported applications/functionality - Liaise with internal escalation, development, and functional teams for issue resolution, and explain complex information to others - Understand key business drivers and build knowledge of the company, processes, and customers
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