Customer Support Specialist - India at Goldcast | Torre
Customer Support Specialist - India
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Goldcast

Customer Support Specialist - India

Goldcast
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Bangalore)
Posted almost 3 years ago

Responsibilities

Goldcast is a digital events platform for B2B marketers, founded in mid-2020 at Harvard Business School. The company has raised over $40mn, built a bi-continental team, and is one of the market leaders in the enterprise digital events space. Goldcast counts companies such as LG, Adobe, 6Sense, Workday, Zuora, BitSight, Drift, ThoughtSpot, and Clari as customers and was recently featured in G2's list of 100 fastest-growing software companies. The company has a sharp market focus and positioning around efficiency & measurability, and is growing really fast with a comfortable runway of 30+ months and a clear line of sight to quadrupling in the next 2 years. Goldcast is looking for a Customer Support Specialist to join their team. The customer support team at Goldcast is responsible for providing support to enterprise customers. The ideal candidate will have 1-5 years of experience in customer support at a SaaS company, willingness to work in US hours, and experience working in a tech-heavy support function. The role involves offering ongoing support to customers, knowing the ins and outs of the Goldcast platform, creating documentation, collecting customer feedback, and providing during-event support for customers on zoom lines who pay for support services. The candidate will report into the Head of Customer Success and work with the success team to deliver a seamless experience for the customers. Responsibilities: - Offer ongoing support to the customers - Know the ins and outs of the Goldcast platform - Be available during the first few events per client - Create documentation to help customers solve their own problems and understand the Goldcast software better - Collect customer feedback and share it with the product team - Provide during-event support for customers on zoom lines who pay for support services - Refine the processes for support, define priorities for support requests, work on the software stack for support, and eventually train other teammates as the customer base grows
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