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Posted about 3 years ago
Requirements and responsibilities
Zipdev is looking for a functional Business systems analyst who has some PM skills (can drive meetings/discussions), has prior experience working on MS Dynamics Service Module, and has experience working on SQL and dashboard tools.
Responsibilities
Responsible for project implementation and providing support/triage for any incidents and change requests
Responsible for working with businesses to document requirements, provide solution options, and implementation of solutions through SDLC/Agile processes§ Responsible for sharing project or incidents/changes status to business
Responsible for successful change management using IT change management processes
Responsible for testing of solutions, conducting UAT with business, and help in defining comms/training
Key contributor and helps with co-ordination within IT team for all tasks§ Act as the Project Manager for IT tasks
Requirements
Must have: Field Service MS dynamics experience
7-10 years of experience working as BSA/PM with a bachelor’s degree in a technical discipline.
Solid experience as a BSA: Able to inquire, understand, articulate, and document business requirements/impacts etc. Managing small to medium-sized projects and/or experience in a key contributor role on medium to large-sized business solution projects
Strong documentation skills for project deliverables, e.g., Functional specification, Business requirement documents, Solutions assessment matrix, etc.
Capability to coordinate/facilitate technical/functional discussions and drive decisions.
Prior experience in supporting/managing Microsoft Dynamics Service Module – Field Service Module, Schedule Board.
Experience supporting/managing configurations for MS Dynamics Field Service module
Experience with SQL required. Ability to extract and debug data from different data sources (SAP, HANA, SQL.)
Strong problem-solving and analytical/critical thinking skills; ability to identify areas of risk and develop effective mitigation plans
Strong oral and written communication skills in English.
Experience working with tools for test script creation, user stories, or ticketing systems like Jira, Service now, etc.
Preferred Qualifications
Experience working in or supporting customer service and/or engineering organizations
Experience writing/debugging SQL code, procedures/functions
Experience in Microsoft Power Apps platforms
Development experience with dashboard tools like Power BI or QlikSense
Knowledge of Azure Dataflows and Synapse database.
Good understanding of IT infrastructure, hardware/software lifecycles, ERP solutions, ERP development environments/tools
Optionally, you can add more information later (benefits, pre-screening questions, etc.)