Customer Success Manager, Remote within The United Kingdom at Cryptio | Torre
Customer Success Manager, Remote within The United Kingdom
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Cryptio

Customer Success Manager, Remote within The United Kingdom

Cryptio
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (London, England, United Kingdom)
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Posted over 2 years ago

Requirements and responsibilities

Cryptio is an enterprise-grade crypto back-office platform, backed by tier-1 crypto and non-crypto investors. We are a remote-first company and offer a fully-remote/hybrid working environment. Our software helps financial institutions, corporates, and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are tackling the challenge of building infrastructure for institutional adoption in the crypto space. Cryptio is seeking a Customer Success Manager to join the team. This role offers the opportunity to develop a career in an early-stage Customer Operations function at a fast-paced start-up. The primary focus of this role is to ensure customer health, from implementation/onboarding to managing a diverse portfolio and ensuring high customer satisfaction. The successful candidate will act as the main point of contact for customers, provide training and support, and act as a product expert to maximize customer usage and satisfaction. Additionally, the candidate will provide feedback to the engineering, product, and revenue teams to better serve customers. Responsibilities: - Own the full lifecycle of a customer, starting with implementation. - Lead onboarding processes, deliver training, and roll out plans for new customers. - Oversee and manage a diverse portfolio of customers, ensuring high customer satisfaction. - Act as the main point of contact for customers and the primary liaison between the customer and support & product teams. - Monitor usage, proactively contact clients, and deliver support and guidance to maximize usage. - Act as a product expert with a specific focus on usage and best practices. - Provide feedback to engineering, product, and revenue teams on how to better serve customers.
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