GHL Expert/Automation Expert at Remote Latinos | Torre
GHL Expert/Automation Expert
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Remote Latinos

GHL Expert/Automation Expert

Remote Latinos
Posted by
Jan Malcolm
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(101) info
Emma
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Full-time

Legal agreement: Employment

Compensation
USD800 - 1.2k/month
Non-negotiable
location_on
Remote (for Colombia residents)
Remote (for Brazil residents)
Remote (for Mexico residents)
Remote (for Argentina residents)
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Visa sponsorship: To be discussed/negotiated
Posted over 2 years ago

Responsibilities

Roles and responsibilities would include: - Technical Support: Act as the first point of contact for client support inquiries related to the Tax Nitro platform. Troubleshoot and resolve technical issues related to software functionality, system integrations, and bug reporting. Provide assistance via email, phone, and live chat to ensure a seamless user experience. - Client Onboarding: Guide new clients through the onboarding process, ensuring they understand how to use Tax Nitro features effectively. Conduct welcome calls and training sessions, customize settings based on client needs, and help with the initial setup of their accounts. - Email Management: Monitor and manage the support inbox, responding to client queries in a timely and professional manner. Prioritize emails based on urgency and follow up on ongoing issues to ensure resolution. - Billing Follow-Up: Handle billing inquiries, assist with invoice issues, process refunds when necessary, and follow up on unpaid accounts. - Zoom Calls: Schedule and conduct Zoom calls for in-depth troubleshooting, training sessions, and to provide personalized support. Use these calls to build rapport with clients, gather feedback on platform usage, and identify opportunities for improvement. - Feedback and Reporting: Collect client feedback on product features and support experiences. Report regularly to the management team on common issues, client satisfaction, and suggestions for product improvements.
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