Technical Success Manager at OutSystems at OutSystems | Torre

Technical Success Manager at OutSystems

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Full-time

Legal agreement: Employment

Compensation
USD8k - 11k/month
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Perform technical reviews and share knowledge to identify and prevent potential issues • Understand your customers’ technical infrastructures, hardware, and offerings • Perform initial or secondary investigations and respond to online and phone support requests • Provide excellent customer support regarding their OutSystems use • Catalog, categorize and share common customer issues with other OutSystems teams • Serve as a customer advocate within OutSystems • Deliver key OutSystems product road map updates and assist customers with upgrades • Visit customers regularly as needed to provide an exceptional customer service experience.