About Us:
- We are a US-based power washing franchise doing both residential and commercial work.
- We operate two trucks with a growing customer base and active commercial contracts.
- We are owner-operated, fast-moving, and looking for someone who wants to grow with us.
The Role:
- You are the owner's operational right hand.
- Every manual, repeatable, and coordination task in this business flows through you so the owner can focus on sales, relationships, and growth.
- The role is roughly 60-70% on the phone with customers and 30-40% backend operations.
- You are the first voice most customers hear and the person who keeps the entire operation moving day to day.
What You Will Do:
- Lead handling and sales conversion: Answer inbound calls and respond to new leads from all sources: paid ads, Google search, our website, and phone inquiries.
- For some leads, you will build their estimate remotely by measuring their property on Google Earth, selecting the right services and pricing, and delivering the quote through our CRM.
- For others, you will book an in-person estimate appointment, coordinating the calendar so nearby properties are grouped on the same day.
- Follow up on every outstanding estimate by phone until the customer books or declines.
- Scheduling and route coordination: Build each day's job schedule with geographic routing in mind: group jobs by area, sequence them to minimize drive time, and balance crew workload.
- Confirm dates with customers, send reminders, and manage rescheduling requests, cancellations, and weather days.
- When rain cancels a day's route, proactively contact every affected customer, rebook them, and rebuild the schedule.
- Commercial operations: Coordinate an overnight commercial cleaning crew each afternoon.
- Confirm which locations the technician will service that night, send the route and access details, and handle callouts or schedule changes.
- Process purchase orders for completed locations the following morning.
- Financial follow-up: Send invoices after job completion and follow up on unpaid ones by text and phone.
- Track accounts payable obligations and notify the owner of upcoming vendor payments before they are due.
- Customer retention: Run seasonal campaigns to rebook past customers approaching their annual service window.
- When field technicians flag a particularly happy customer, personally reach out and ask for a Google review.
- Make post-job satisfaction calls to catch issues early.
- Reporting and systems: Send the owner a daily briefing each morning and compile a weekly performance report.
- Keep our CRM and operations platform clean and in sync.
- Handle whatever else comes up.
What We Are Looking For:
- Excellent spoken English with a natural, confident phone presence.
- You will spend most of your day talking to American homeowners.
- This is the single most important qualification.
- Comfort with persuasive follow-up.
- Every person you call has already shown interest, but you need to be persistent, handle objections, and guide people toward a decision.
- The ability to juggle a sales pipeline, estimate calendar, dispatch board, commercial tracker, and invoice list simultaneously without dropping threads.
- Geographic thinking.
- You will build routes, group jobs by area, and make scheduling decisions based on locations and drive times.
- Ownership mentality.
- After onboarding, you run your workflow independently.
- You see what needs to happen and you do it without waiting to be told.
- CRM experience (GoHighLevel preferred, any modern CRM acceptable).
- Ability to work 9 AM to 6 PM EST.
- Reliable internet and a quiet space for calls.
- We provide a US phone number.
Hours and Compensation:
- $1000 to $1,400 USD/month depending on experience.
- This is a seasonal business.
- Peak season (April through November) some weeks push above 40 hours.
- Off-season (December through March) hours are lighter but pay stays the same.
- Performance-based raises as the business grows.
