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Posted 5 months ago
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Requirements and responsibilities
ResponsibilitiesTroubleshoot customer-reported issues across legacy and next gen platforms.Apply code or data fixes where appropriate to restore functionality quickly.Provide engineers with rich, actionable context when escalation is needed.Be the voice of the customer inside engineering ensuring issues are prioritized and understood.Communicate clearly with Customer Support and Development teams to keep everyone aligned.Help maintain a highly available platform used 24/7 by hundreds of businesses.Monitor, debug, and pitch in on paying down tech debt to keep things stable and future-ready.Show up in daily standups, ad hoc video calls, and Slack with proactive communication.Embrace overcommunication never leave teammates guessing.Willing to work those US hours.Qualifications3+ years in software engineering or support engineering.Familiarity with ES6/NodeJS & ReactJS, ASP.NET, .NET Core.Experience with SQL and GraphQL queries.Confident debugging across backend and frontend systems.Comfortable in cloud environments (Google Cloud, Azure, or similar).Exceptional English and Communication skills.The company offersCompetitive Compensation: Based on your skills and experience.Professional Growth: Exposure to modern and legacy stacks, third-party integrations, and customer-facing engineering.Remote-First Culture: Flexibility, autonomy, and a healthy work-life balance.Impact & Ownership: In a small, fast-moving team, your work directly shapes customer outcomes.Culture that Clicks: We value curiosity, accountability, respectful debate, and yesgeeking out over problems until they're solved.
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