Service Delivery Manager - Remote at Together Light | Torre
Service Delivery Manager - Remote
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Together Light

Service Delivery Manager - Remote

Together Light
Posted by
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(11) info
Emma
Emma
Full-time
Compensation
USD15 - 40/month
Non-negotiable
location_on
Remote (anywhere)
Posted 10 months ago

Responsibilities

Employment Type: Full-time, remote independent contractor. Compensation: USD 15 to USD 25 per hour for India, and USD 30 to USD 40 per hour for the United States, depending on experience. Can you lead a BPO team of experienced consultants to efficiently deliver high-quality services to U.S. and Filipino clients? Do you enjoy delivering seamless service experiences for end clients? Are you an expert in managing service operations and leading teams to exceed client expectations? Do you excel at optimizing processes and driving continuous improvement? Are you highly proficient with online tools such as Google Workspace? Do you demonstrate strong intellectual rigor and interpersonal integrity? Can you communicate effectively with direct American clients and business owners? Do you consistently identify root causes of issues to improve operational quality? Do you know how to keep Filipino employees and contractors engaged, motivated, and productive? Do you hold a J.D. or M.B.A. degree? If you answered yes to these questions, we would love to hear from you. About Us Together Light Inc. provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. With a remote sales and marketing team that consistently generates more than 100 new paid clients per month, we ensure our clients receive expert assistance in preparing their immigration petitions. Our team includes more than 40 full-time employees based in the Philippines and a group of remote contractors working from home offices. Over the past 10 years, we have grown steadily in both revenue and team size, driven by transparency, accountability, and continuous learning. What You Will Do Manage Client Relationships * Communicate clearly and effectively, translating client requirements into actionable plans. * Proactively address and resolve client issues while maintaining high satisfaction levels. Oversee Service Delivery Operations * Lead the end-to-end service delivery process, ensuring all tasks and projects meet established standards. * Collaborate with cross-functional teams to ensure smooth coordination and alignment with client goals. * Monitor and manage key performance metrics to maintain high-quality outcomes. Drive Team Performance * Inspire, mentor, and manage a team of service delivery professionals to achieve operational excellence. * Facilitate regular training sessions to keep the team updated on best practices and tools. * Foster a culture of accountability, collaboration, and continuous improvement. Ensure Operational Efficiency * Analyze processes to identify opportunities for optimization and implement efficiency improvements. * Maintain detailed documentation of workflows and operational guidelines to ensure consistency and compliance. * Use data and performance metrics to support informed decision-making. More About You Experience * At least three years of experience in service delivery management or service quality control, with a proven record of managing teams and delivering strong results. Leadership Skills * Strong ability to inspire, guide, and hold teams accountable to meet and exceed goals. Communication * Exceptional verbal and written communication skills, with the ability to simplify complex concepts. Problem Solving * Skilled at addressing challenges with practical and actionable solutions. Technical Skills * Comfortable using service management tools and technology to improve operations. Flexibility * Able to adapt to changing priorities and manage multiple tasks effectively. Qualifications * Bachelor’s degree in Business Administration, Operations Management, or a related field, preferred. * Master’s degree appreciated but not required. * Strong organizational and time-management skills. * Demonstrated ability to collaborate effectively in a remote or hybrid work environment. * Familiarity with service management frameworks such as ITIL or Six Sigma is a plus. What We Offer * A collaborative and inclusive work environment. * Opportunities for professional development and career growth. * Competitive compensation and performance-based incentives.
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