Finance & Operations Manager (Founder’s Proxy – BizOps / FP&A / Systems).
Shure Hospitality Wholesale.
What You’ll Actually Do.
This role is the second brain to the Founder across finance, operations, systems, and execution. You will own the intersection of:
* Margin Intelligence.
* Operational Execution.
* Systems and Data Flows.
* Founder Enablement.
* Exception Management.
Daily Responsibilities.
Financial and Margin Oversight.
* Analyze weekly margins, cost changes, pricing gaps, and margin erosion using SQL and dashboards.
* Audit quotes, vendor pricing changes, freight rates, and large orders for accuracy.
* Build margin insights, pricing flags, and cost-variance alerts.
Operational Execution.
* Convert founder ideas into structured, sequenced projects.
* Solve operational bottlenecks across purchasing, receiving, inventory, and accounting.
* Manage cross-functional task tracking until completion.
* Design processes, enforce discipline, and improve workflows.
Systems and Data (Critical).
* Understand and troubleshoot data flows between BigCommerce, Supabase, and SOS Inventory.
* Use SQL to answer operational questions and diagnose inconsistencies.
* Work with dashboards (Metabase, PowerBI, Looker) to create visibility.
* Identify system failures, sync gaps, mismatched data, and operational exceptions.
Communication.
* Act as the founder’s proxy with vendors, customers, and internal teams.
* Handle escalations, service failures, pricing issues, delivery problems, and sensitive conversations.
Exception Management.
* Resolve freight claims, damage claims, vendor billing errors, credits, customer short-pays, and PO mismatches.
Founder Enablement.
* Organize priorities.
* Prepare options and decisions.
* Surface risks early.
* Maintain clarity and reduce noise.
* Act as a high-judgment thought partner.
Required Skills.
Must-Have Technical Skills.
* SQL (required).
* Dashboard creation (Metabase, BI tools).
* Data reconciliation.
* System logic and workflow debugging.
* Strong financial modeling.
Must-Have Cognitive Skills.
* Fast thinker.
* Pattern recognition.
* First-principles logic.
* Able to handle chaos without slowing down.
* Founder-level judgment.
* Operates with ownership, not instructions.
Must-Have Behavioral Traits.
* Calm but fast.
* Structured but adaptive.
* No ego.
* Direct communicator.
* Can challenge the founder respectfully.
* Thrives in ambiguity.
* Confident handling high-stakes conversations.
