OverviewAt TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our team and help drive the successful delivery of advanced technical projects—from robust desktop support to the design and implementation of infrastructure within Microsoft 365 and Azure.You will provide top-tier support for diverse clients, ensure smooth project progression, and escalate technical issues when necessary. You will have the autonomy to solve complex problems while collaborating closely with the team. You will also monitor efficiency, contribute to internal documentation, and continuously improve service quality.Required Infrastructure (Work From Home)Home (fixed) internet with an upload speed of at least 20Mbps.Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time).A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband).Desired QualificationsExperience RequiredExcellent communication and interpersonal skills (verbal and written).Strong analytical and problem-solving abilities.Proven work experience as a System Administrator (this is not a role for freshers).Experience with administering (more than just tier 1 troubleshooting): Microsoft 365, Windows 10/11, Windows Server 2022, physical and virtual networks.Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.).Experience with Active Directory administration, group policies, and domain services.Knowledge of backup and disaster recovery strategies and tools.Additional technologies we work with (bonus points if you have experience with them): Microsoft Azure, Microsoft Intune, Microsoft 365 Defender, Windows AutoPilot, Microsoft 365 Copilot.Key ResponsibilitiesTechnical Responsibilities (90%)Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary.Perform daily client work (not tier 1 client work) remotely.Adhere to existing processes, including change management.Function as client interface on phones and ticket thread intake, including providing remote support Monday–Friday, 8AM–5PM PT, and periodic after-hours work as required.Perform tech tasks as self-assigned and assigned by tech managers.Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate technical work.Walk clients through the problem-solving process in plain language terms, at their technical level.Create, review, and maintain tasks owned by yourself for support of client projects; maintain awareness of current work and status through successful closure.Create tasks to contribute to client onsite visits and related meetings.Ensure proper recording, documentation, and closure of all client inquiries using online tools.Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote, and other tools as required.Monitor and update all assigned tickets on a daily basis.Record and document tech processes to contribute to the TurnPoint Tech Manual.Be an escalation resource for more junior technicians while encouraging them to follow the formal escalation procedure.Administer and maintain existing infrastructure for clients, including servers, networks (physical and virtual), DNS, updates, and hybrid Active Directory.Partner with Engineers in the implementation of technical solutions.Conduct security audits and implement necessary measures to protect systems and data.Participate in planning, deploying, and upgrading hardware and software systems.Create and maintain documentation, including system configurations, procedures, and troubleshooting guides.Leadership Responsibilities (8%)Exemplify and champion superior client communication and service.Emphasize quality, continuous improvement, and high performance.Enact and champion company policies.Track, route, and redirect issues to correct resources and internal team for support.Balance support ticket threads, task execution, and project work for timely completion.Escalate unresolved client queries to the next level of support properly and in a timely manner.Adhere to workflow best practices: attention to detail, thoroughness, and follow-through.Train and mentor the tech team.Special Position Requirements (2%)Obtain and maintain technical certifications as required.Other duties as assigned.SummaryAt TurnPoint, you will be part of a team that values collaboration, innovation, and diverse perspectives, with continuous learning and professional development.BenefitsGenerous paid time off.100% employer-covered private health insurance.Flexible work arrangements.Salary RangeThe salary for this role starts at ₱1,100,000 and is commensurate with relevant experience.Hiring ProcessShortlisted candidates will be invited to complete a one-way video interview to record answers to pre-set questions at their convenience. No live interaction is required, and it can be completed within the given deadline.
