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Responsibilities
DataKings is hiring a reliable, strong-English communicator for hands-on inbound community support. The person responds professionally to social-media DMs, follows up consistently, keeps organized notes, and helps interested people take the appropriate next step.
Responsibilities: respond to inbound DMs using approved messaging and a warm professional tone; read the full conversation before replying; ask simple relevant questions about what the person wants to learn and whether the community is a fit; follow up at approved times; record every contact, response, and next step in the CRM or tracker; guide interested people through the approved community-enrollment path when appropriate; welcome confirmed members and provide basic orientation; escalate complaints, privacy concerns, payment issues, technical problems, or anything outside approved scope; keep accurate records and never tell anyone they are enrolled, booked, or approved unless confirmed.
Requirements: excellent written and spoken English; relevant experience with inbound DMs, customer support, appointment setting, lead follow-up, community support, or CRM; strong attention to detail; calm, helpful, non-pushy communication; about 20 hours per week; stable internet; professional work environment; able to follow scripts and tracking workflows. Prefer candidates in North, Central, or South American time zones for team overlap, but keep the role remote.
Pay: paid two-week trial at USD $4/hour, approximately 20 hours per week. Continued work depends on communication quality, follow-through, accuracy, professionalism, and fit. Strong performers may later be considered for a separate higher-responsibility Enrollment Advisor role with performance-based compensation; this is not guaranteed.
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