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ABOUT USStio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog, B2B and its Mountain Studio® retail locations.We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.YOUR ROLE Seasonal Customer Experience Representatives (CX) at Stio provide excellent customer service via a phone and email ticketing system with expert product knowledge and passion. The ideal candidate has a positive attitude, thrives in a team environment, excels in tough conversations, and is enthusiastic about providing the best customer experience possible. You will collaborate daily with Stio distribution centers and Stio customers who are excited to share your experiences. Ability to work remotely or in an office setting are both considered. Applicants living near a Stio Mountain Studio are strongly preferred.Seasonal Customer Experience Representatives report to the Customer Experience Shift Managers.YOUR RESPONSIBILITIES Communicate daily via phone, email and chat with customers and coworkersActively manage the customer support conversation queueEffectively answer customer inquiries in a timely manner and within required KPIsUnderstand and articulate Stio product information and processes with easeUphold agent performance standards in Gladly accordinglyYOUR SKILLS AND EXPERIENCE High School diploma or equivalent required, college degree preferredIntermediate computer and typing skills requiredProficiency with Google Workspace and Microsoft Products preferredPrevious experience in customer service preferredOutdoor apparel/apparel knowledge preferredExcellent communication skills and a positive attitudeVersatility, demonstrated initiative, and the ability to collaborate with a teamAttention to detail and strong organizational skills requiredTHE FINE PRINTStart date: September 2026$18/hour starting wageRole is full-time, hourly non-exemptFlexible scheduling 30-40 hours per week after initial 2 week training periodHoliday hours requiredHoliday PayPaid Sick TimeSeasonal role available through March 2027$1,000 Gear Test creditSeasonal employees will receive a Stio WFH equipment packageThis job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended
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