Job Description: Case Coordinator (Surrogacy Program)Location: Fully RemoteRegion Preference: South AmericaGender Preference: Female candidate preferredEmployment Type: Full-timeWe are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved.The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment.Role OverviewWe are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved.The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment.Key RequirementsCore QualificationsStrong English fluency (spoken and written) – video pre-screen requiredBased in South AmericaBackground in medical, healthcare, or OB-GYN strongly preferredBachelors degree in a healthcare-related field preferredBasic understanding of:OB-GYN careMedical insuranceHealthcare systemsThird-party coordination in healthcare settingsProfessional SkillsHighly organized and detail-orientedStrong multitasking and prioritization abilitiesExcellent interpersonal and communication skillsStrong customer service orientation and empathyClient-centric mindset with a passion for care coordinationComfortable working with CRM systemsProficient in Microsoft Office tools (Email, Excel, Word, PowerPoint)Ability to represent the company professionally and positivelyProactive problem-solver with strong ownership mindsetKey ResponsibilitiesCase & Client ManagementUnderstand the surrogacy process and guide surrogates through every stage of the journeyBuild strong relationships and create a supportive, client-centric experience for surrogatesServe as the primary liaison between:Intended parentsSurrogatesFertility clinicsAttorneysMental health professionalsProcess CoordinationGuide clients through all stages of the surrogacy lifecycle:ScreeningMatchingLegal processesMedical processesPregnancy journeyDeliverySchedule medical and related appointmentsFollow up on results and request medical recordsCoordinate documentation across stakeholdersCase OperationsMaintain accurate and up-to-date:Case filesDocumentationTimelinesMilestonesMonitor case progress and ensure no steps are missedTrack and manage daily activities using the CRM systemEnsure task completion and workflow continuityOwnership & PerformanceDemonstrate strong attention to detail and quality of executionTake initiative to solve issues in a timely and professional mannerProactively identify risks and delays in case progressionPerform other duties as assignedIdeal Candidate ProfileEmpathetic, calm, and emotionally intelligentPassionate about supporting families and surrogatesComfortable working in emotionally sensitive healthcare environmentsHighly reliable, accountable, and process-drivenStrong coordination and relationship-building capabilityWhat We OfferFully remote work environmentPurpose-driven, impact-focused roleOpportunity to work in a highly meaningful healthcare domainCollaborative and mission-aligned team cultureThis role is ideal for candidates who combine healthcare knowledge with strong coordination skills and a genuine passion for client care and service excellence.
3 days ago