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Responsibilities
Your missionOwn the vision, strategy, and roadmap for Matrix42's platform experiences — the foundation that powers every Matrix42 product across Service management, Asset management, Endpoint management, and more. This is a high-ownership role that shapes how admins configure, developers extend, and end users interact with the platform, and how AI agents operate inside it.Your profileWhat you'll doOwn the platform toolkit end-to-end: dashboards, reports, layouts, components, service desk experiences, and the workflow designer that powers connected workflows across productsSharpen the connected workflows concept — how workflows span multiple products, systems, and personas, and how they compose into reusable, packaged solutionsDrive the extensibility model: APIs, integrations, and how partners and customers extend the platform to fit their environmentShape AI as an active layer in the platform — agentic workflows that configure, orchestrate, and reason across the environment, not just assist users at the edgesServe three distinct personas well:End users consuming self-service experiences and interacting with servicesAdmins and configurators building workflows, dashboards, and services without specialist supportDevelopers and builders extending the platform through APIs, integrations, and custom logicEnable the platform to power all Matrix42 product lines with a coherent, opinionated experiencePartner with product experience, engineering, and adjacent product teams that consume the platformDefine success metrics around adoption, configurability, time-to-value, and platform stickiness across all persona layersEngage directly with enterprise customers, partners, and internal stakeholders to shape the roadmapWhat we're looking forProduct management experience in enterprise SaaS, ideally on a platform or horizontal capability teamTrack record designing for multiple personas — end user, admin, and developer — as distinct users with distinct needsStrong understanding of configurable platforms, low-code/no-code patterns, workflow designers, and component-based product designExperience with platform extensibility: APIs, integrations, and third-party ecosystemsPractical exposure to agentic AI or AI-driven workflow orchestration — how AI agents can operate inside a platform, not just alongside itUX-oriented mindset with a track record of close collaboration with designAbility to communicate across C-level, sales, and engineering stakeholdersComfort balancing needs of multiple internal product teams and external customersWhy us?By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.Our BenefitsWe could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.About usWe are the European choice in intelligent service management – built on trust, powered by people!At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:We love customers – we put customer success at the heart of everything we doMake it happen – we take ownership, act with speed, and turn ideas into impactBetter every day – we continuously learn, improve, and push boundariesWith respect – we collaborate with trust, openness, and appreciation for each otherTogether, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.
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