The CompanyAt Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.About the RoleSpringboard's B2B business is growing, and we need a Customer Success Lead who can hold the full client relationship from launch through renewal. You'll be the primary point of contact for our employer partners, running program implementations end-to-end, keeping outcomes on track, and identifying opportunities to expand the partnership.This is a senior individual contributor role with broad scope serving large enterprise accounts (like Avera, Ochsner, UCHealth) through direct corporate training and workforce development engagements. You'll work closely with Product, Admissions, Program Success and Finance teams and represent Springboard externally.What You'll DoLaunch Coordination and Client EnablementLead intake and onboarding for new client engagements: define success metrics, align on logistics, resolve technical access requirements, and coordinate participant enrollmentOwn program launch from contract execution through cohort kickoff, coordinating across the Learning, Program Success, and Admissions teamsServe as the day-to-day operational contact throughout the program lifecycleAccount ManagementOwn relationships across a portfolio of employer partners; maintain regular cadences including weekly syncs and Monthly Business ReviewsPrepare and deliver MBR decks reporting on completion rates, job placement, and NPS; proactively surface trends, risks, and winsMonitor program health and intervene early when learner outcomes are at riskTriage and resolve application, enrollment, payment, and data transfer issuesGrowth and ExpansionIdentify expansion opportunities within existing accounts: new programs, additional cohorts, expanded seat countsCollaborate with BD on renewals and account growth; prepare supporting data and client-facing materialsBuild relationships across the client org to ensure Springboard has visibility with decision-makers, not just program coordinatorsBuild scalable playbooks and processes that keep pace with a growing partner portfolioCross-Functional OperationsCoordinate with internal teams (Program Success, Admissions, Finance, Learning) to execute on client commitmentsRepresent the client perspective in internal planning and escalate blockers quicklyKeep internal stakeholders updated on partner developments, upcoming milestones, and open issuesWhat We're Looking For4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services businessTrack record of managing complex, multi-stakeholder relationships with significant ARRStrong operational instincts: you can run a detailed program implementation while keeping the broader relationship healthyComfortable with data: you know how to pull the numbers, tell the story, and flag what mattersExcellent communicator, equally effective on a client call, in a written update, and in an internal cross-functional meetingSelf-directed and organized; you manage your own book of business without a lot of hand-holdingExperience with workforce training or employer partnerships is a plusExperience working with healthcare organizations is a plusWhy This RoleSpringboard's employer partnerships are growing rapidly. We have a clear model that works, and we need someone who can run it at scale, tighten it up, and grow it. You'll have direct impact on business outcomes, client relationships, and learner results.
about 8 hours ago