Job Title: Salesforce Administrator (Remote)About the Client: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each client's needs. With decades of experience and a strong team of experts, they've built a reputation for helping organizations work smarter and more efficiently.Overview: We are looking for an energetic Salesforce Administrator to join our existing Salesforce Application Administration team.You'll stay busy participating in activities that include system administration, user support, project management, business analysis, and development of our evolving Sales and Service Cloud environments. This individual will work closely with internal stakeholders to understand business needs, define system requirements, and deliver solutions that align with company objectives. The Salesforce Administrator serves as a subject matter expert and internal consultant, providing both system administration and strategic guidance to drive productivity and operational success. The Application Administration team is responsible for the system administration, user maintenance & support, and in-app development of Marco's core line-of-business applications. This is a full-time position that works Monday-Friday.Responsibilities:Maintain and support our Salesforce instance with 400+ users in Sales & Service CloudPerform administrative functions including user maintenance (profiles, roles & permission sets), reports & dashboards, custom objects & fields, page layouts, record types, deploying change sets and other system administration tasksCreate & maintain automation processes using flows, approval processes, validation rulesDiscover the why using your business analysis skills to gather detailed requirements from business users for process improvements through SalesforceAct as the primary escalation point for end-user Salesforce support and platform administration, coordinating with AppDev, IT Operations, and IS Support when necessaryParticipate in the prioritization of enhancements and user acceptance testing of Salesforce projectsCollaborate with business teams and leadership to define and support the Salesforce roadmap:Advocate for platform best practices and scalability.Promote Salesforce features and capabilities that align with evolving business needs.Research and recommend new tools or apps within the Salesforce ecosystem. Plan for upgrades, prepare for seasonal releases, and collaborate with teammates and sales leaders on the Salesforce roadmapRecord activities in our ticketing system, including documentation of support & system changes/customizationsConduct end-user training and create documentation for new features or updatesPerform other related duties as assignedQualifications:Advanced Administrator (ADM-211), Platform App Builder, or other Salesforce CertificationsProven experience with Salesforce technologies such as Flow and Lightning App BuilderExperience with Service Cloud, Sales Cloud, Revenue Intelligence, HubspotExperience using Data Loader and SOQLUser, sharing and permissions management utilizing profiles, permission sets, and public groupsKnowledge of Apex and Visualforce pagesMicrosoft Excel experience utilizing formulas to clean dataSkills:Admin CertificationBachelor's degree in Information Systems, Business, or related field3+ years of Salesforce administration experience or equivalent combination of education and relevant experienceTroubleshooting, Analytical and Debugging skillsSolid understanding of workflow and data relationshipsStrong communication skills, working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of the organizationExcellent organizational and time/task management skillsFlexibility – the ability to deal with frequent change, delays, or unexpected eventsAbility to identify and resolve problems in a timely mannerInitiative – Be a self-starter. Don't wait to be told what to do when you see a problem, however if you can't resolve it yourself, use resources to find someone who can Technical aptitude with solid understanding of the co-relationship between technical tools and business processSchedule: Monday–Friday, 8:00 AM–5:00 PM CTSetup: RemoteWhy Join STAFFVIRTUAL?Competitive compensation and benefits packageHMO Day 1 + FREE dependent coverageAllowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team cultureIf you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
9 days ago