Account Manager - Broadband at National Information Solutions Cooperative (NISC) | Torre
Account Manager - Broadband
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National Information Solutions Cooperative (NISC)

Account Manager - Broadband

National Information Solutions Cooperative (NISC)
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (for Alabama residents)
Remote (for Florida residents)
Remote (for Georgia residents)
Remote (for Kentucky residents)
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Posted about 2 years ago

Requirements and responsibilities

NISC is a leading provider of technology solutions for the utility and telecommunications industries. We are committed to delivering innovative, reliable, and cost-effective solutions to our Members/Customers. Our team is dedicated to providing exceptional service and support to help our Members/Customers succeed in their mission to serve their communities. We are looking for an experienced Account Manager to join our Broadband Team. The ideal candidate will be responsible for building and managing relationships with our Members/Customers in the Southeast territory. This role requires strong communication skills, the ability to travel onsite to member/customer locations, and a deep understanding of the rural electric cooperative and municipal utility industry. If you have a passion for customer relationship management and a commitment to excellence, we want to hear from you! Responsibilities: - Proactively communicate requirements to the Members in assigned territory. - Develop and maintain strong, professional relationships with all existing Members/Customers - Regularly visits with Members/Customer sites in assigned territory with an onsite engagement/visit, - Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues - Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365 - Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers - Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc. - Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers - Participates as appropriate in industry association forums, councils, and conferences - Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training - Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased - Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members - Assesses the Member’s need for additional training and coordinates resources - Other duties as assigned
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