Mid Market Customer Success Manager at Envoy | Torre
Mid Market Customer Success Manager
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Envoy

Mid Market Customer Success Manager

Envoy
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Full-time

Legal agreement: To be defined

Compensation
USD100k - 120k/year
location_on
Hybrid (Austin, Texas, United States)
Posted over 2 years ago

Responsibilities

Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe. Envoy provides a simple way to manage complex safety, security, and compliance needs across all workplace locations, and offers smart, automated solutions to common workplace problems. The company's intuitive technology fosters community and togetherness by making it easy for teams to coordinate working onsite. Envoy's platform provides accurate, comprehensive, and unified workplace data, ensuring that businesses can make informed decisions. As a Mid-Market Customer Success Manager at Envoy, you will play a pivotal role in ensuring that valued customers achieve their desired outcomes. Your focus on building strong relationships, understanding customer needs, and identifying growth opportunities will be essential. This hybrid position requires at least 3 days a week in the Austin office. You will efficiently manage accounts across the customer lifecycle, ensure success plans are in place, identify expansion opportunities, and be the Voice of the Customer. The compensation package includes a market competitive salary, equity, and great benefits. If you are located in Austin, Texas, the expected cash compensation for this role is $100K- $120K annually. Responsibilities: - Efficiently manage accounts across the customer lifecycle - Ensure success plans and metrics are in place with each customer - Identify low usage or high-risk customers and drive higher adoption and retention - Leverage tools and technology to deliver value to multiple accounts through email campaigns, trainings/webinars, new collateral, and office hours - Identify expansion opportunities within the account base and work with AEs and RMs to win these opportunities - Be the Voice of the Customer by driving escalations to resolution and managing product feedback requests - Maintain updated account records and accurate retention forecasts
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