Senior Enterprise Network Engineer - California Remote Eligible at Development Group, Inc.

As a full-time employee, you will receive Medical/Vision/Dental, LTD, Basic Life/AD&D and many more voluntary products in which to choose. We also offer education reimbursement, summer childcare assistance, health club benefits, employee assistance program, employee outings and events, stocked kitchen, and the ability to grow within the company. The primary role of the Senior Enterprise Network Engineer is to assist in installing, analyzing, reviewing and troubleshooting voice and data networks. You will help develop technical solutions and ensure communication is flowing between customers and other critical stakeholders. You will work as part of an engineering team and in close partnership with the project management teams as well as the sales teams to represent Development Group’s core values and company goals. Responsibilities: - Implement network solutions using data provided from the pre-sales organization based on standard templates and using existing standard operating procedures - Execute and develop standard test plans to ensure the solution operates in accordance with design criteria; document results thereof - Provide on-site testing and technical support during solution deployment - Produce accurate documentation and provide Customer training as required - Effective and timely communication of the status of assigned tasks to the Team Lead, Practice Manager and/or Project Manager as appropriate - Provide feedback for continuous improvement to project planning and standard operating procedures - Assist in projects and service calls as directed by the Engineering Manager - Participate in delivering on and exceeding customer service level commitments - Articulate necessary technical and non-technical information to customers in a simple and concise manner over the telephone or via e-mail - Manage and respond to assigned tasks, incoming email or support ticket requests thoroughly and in a timely manner - Manage inbound non-technical support inquiries from internal staff, customers and business partners - Research and resolve customer inquiries for the various products and services Development Group offers including customer follow-up and appropriate escalation when necessary - Follow company policies and procedures to ensure service delivery adheres to established processes - Seek out opportunities to partner with and mentor less-experienced teammates within specialty, to share leading practices and help strengthen capabilities - Understand business challenges and problems facing customers - Complete required training and development objectives within the assigned time frame; maintain relevant certifications

Senior Enterprise Network Engineer - California Remote Eligible

Responsibilities

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About Development Group, Inc.:

mission:

www.dginext.com

Admin access needed