International Chat Process Executive at The Royal Group | Torre
International Chat Process Executive
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The Royal Group

International Chat Process Executive

The Royal Group
Posted by
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Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Base compensation USD1.2k/month

+ Commissions (~ USD5k /month)

Non-negotiable
location_on
Remote (for Cambodia residents)
flightsmode
Visa sponsorship: Yes
Posted about 1 year ago

Responsibilities

Location: Cambodia. * Salary: \$1200 USD per month (INR 80,000 - 1,40,000 INR). * Contract Duration: 1 year. The ideal candidate will possess: * Strong written communication skills. * A customer-first mindset. * The ability to handle sensitive financial interactions with discretion and professionalism. Key Responsibilities: * Engage with customers via chat or internal messaging systems (non-voice). * Guide users through the cryptocurrency recharge process under the pretext of verification procedures. * Maintain high levels of accuracy and confidentiality in all customer interactions. * Ensure compliance with internal policies while delivering a seamless customer experience. * Document interactions and escalate issues when necessary. Requirements: * Prior experience in customer service, preferably in trading or crypto platforms. * Excellent written English communication skills. * Ability to multitask and work independently. * Comfortable handling financial transactions and providing instructions with clarity. Preferred Qualifications: * Familiarity with cryptocurrency platforms or blockchain basics. * Experience working with international clients, especially in US time zones. Education & Skills: * Education: High school diploma or Bachelor's degree. * Languages: Fluent in English (additional languages are a plus). * Typing Speed: Minimum 28-30 words per minute. * Skills: Strong persuasion, attention to detail, multitasking, and problem-solving in high-pressure situations. * Experience: Prior experience in customer support, sales, or finance-related services is a plus. * Passport: A valid passport is mandatory for this role. Working Hours & Leave Policy: * Work Schedule: 12-hour shifts per day (including a 2-hour break). * Leave: 6 rest days per month. Perks & Benefits: * Accommodation: Free company-provided dormitory. * Meals: Free meal subsidies. * Visa & Flight Ticket: Fully sponsored by the company. * Employee Support: Friendly work environment with management support for personal or family concerns. * No charges: No fees for hiring; the company covers visa, ticket, and accommodation.
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