IoT Field Engineer
Location: Based in Singapore (required to travel).
Groundup.ai aims to empower every workplace to become an AI-driven company. We envision our clients using our AI tools as the foundation of their daily operations. As we continue to bring our innovative approach to fast-growing companies in manufacturing, aerospace, logistics, and maritime, we are looking for an IoT Field Engineer to join us on this exciting journey.
This role is critical in deploying, managing, and optimizing our proprietary IoT hardware and AI-driven maintenance solutions at complex sites, including manufacturing, shipping, and oil & gas. You will ensure smooth field operations, enabling uninterrupted data collection and analysis.
As an IoT Field Engineer, you will represent our company at client locations, responsible for installing our products and providing on-site support. The role requires a blend of technical expertise and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.
As part of our IoT, AI, and Data Analytics team, you will work in a fast-paced environment with a talented, international group to deliver industrial-grade solutions that drive cognitive maintenance, machine health monitoring, and workplace safety. We value team members who take ownership, move fast, and are eager to build impactful solutions. We’ve secured strategic partnerships and government recognition for our work—now we’re scaling further, and we want you on board.
Key Responsibilities:
1. Deployment & Project Coordination
* Plan and execute IoT hardware deployments tailored to client site requirements.
* Perform on-site installation and configuration of software and hardware solutions.
* Coordinate with internal teams (R&D, Product, Sales) to ensure smooth installation, integration, and commissioning of devices.
2. Infrastructure Management
* Maintain the stability and reliability of deployed IoT systems to ensure uninterrupted data flow and operation.
* Monitor device performance, diagnose, and resolve technical issues proactively.
3. Technical Support & Troubleshooting
* Provide on-site and hands-on technical support to resolve client hardware-related issues quickly.
* Train clients on product usage and maintenance best practices.
* Conduct root cause analysis and implement preventive measures to minimize downtime.
4. Resource Optimization
* Manage deployment resources efficiently to meet project timelines and budgets.
* Coordinate with production teams to ensure timely delivery and setup of materials.
* Develop and improve SOPs for installation, maintenance, and troubleshooting.
5. Quality Assurance & Compliance
* Ensure all deployments adhere to safety, quality, and industry standards.
* Revisit sites for routine maintenance checks and client follow-ups.
* Work with QA to validate device performance and system reliability.
* Ensure compliance with safety regulations and company installation standards.
6. Reporting & Documentation
* Prepare deployment reports, including resource usage, timelines, and technical outcomes.
* Document installation processes and client interactions in the CRM.
* Maintain detailed technical documentation for future reference and process improvements.
Requirements:
* Bachelor’s degree in Electrical Engineering, Mechatronics, Computer Engineering, or a related field.
* 2–3 years of experience in IoT hardware deployment, field engineering, or related roles.
* Proficiency in at least one scripting or programming language.
* Strong problem-solving skills and attention to detail.
* Experience in on-site installation and technical support within an IoT or technology environment.
* Proficiency in IoT device setup, calibration, and troubleshooting.
* Familiarity with industrial sensors and communication protocols (HTTP, MQTT, Zigbee, LoRaWAN, NTP).
* Self-driven and able to work independently while managing on-site responsibilities effectively.
* Strong communication skills and ability to work in client-facing situations.
* Willingness to work on-site and travel locally and internationally for deployments.
* Experience with edge devices, gateways, and cloud integration.
Qualifications that set you apart:
* Certifications in electrical, mechanical, or related fields.
* Certifications in WSQ and ISO standards.
* Strong communication skills in an additional language such as Mandarin, Bahasa Indonesia, Korean, or Arabic.
Benefits:
* Competitive salary and employee stock options.
* Opportunity to work on high-visibility projects.
* Flexible work arrangements for selected roles.
* Professional coaching and mentorship programs.
* Accelerated career progression and development opportunities.
* Performance-based bonuses.
* Career accelerator fund and tuition reimbursement for relevant post-graduate education and courses.
