Customer Success Executive - Italian plus one other European language at Winnow | Torre

Customer Success Executive - Italian plus one other European language

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
London
Posted about 3 years ago

Responsibilities


Food waste is a $1 trillion problem – costing the world over 1% of global GDP. Winnow is a rapidly growing company with a strong base of clients including Accor Hotels, IKEA, IHG, Marriott, Compass Group, and many others. Winnow Vision, our new artificial intelligence-based technology, has won awards at the World Economic Forum. We are looking for a Customer Success Executive to join our Operations team in London. In this role, you will be responsible for implementing our technology with clients, driving food waste reductions, and ensuring change is sustained through our technology. You will build strong relationships with clients, manage the onboarding process, analyze client reports, and identify opportunities for improvement. The ideal candidate is tri-lingual (English, Italian, and Spanish), results-driven, and has experience in the hotel or hospitality industry. Responsibilities: - Build strong relationships with clients and ensure their buy-in to make the Winnow system successful - Manage the onboarding process and train multi-disciplined teams to use Winnow - Monitor site performance and use Winnow's insights to help clients meet waste reduction targets - Proactively analyze client reports and troubleshoot issues - Manage KPIs jointly with clients and senior team members - Identify opportunities to improve processes, customer experience, and product - Support the tech and customer support team with client inquiries