Customer Success Operations Manager at Vortexa | Torre
Customer Success Operations Manager
trending_up Invest in Torre
Vortexa

Customer Success Operations Manager

Vortexa
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy & shipping sectors, as well as driving decarbonisation efforts. The successful candidate will play a critical role in driving customer experience and ensuring the smooth functioning of our customer success operations across all regions. This role will involve analysing data, identifying trends, and providing insights to optimise the customer success processes. The Customer Success Operations Manager will work closely with ROPs, Customer Success Managers, Product specialists, Sales and other teams to develop strategies, streamline workflows, and improve overall customer satisfaction. Responsibilities: - Manage sphere of our gold standard health analytics - with a focus on strategically standardising the data hygiene, workflows, and processes for the customer journey - Passion for solutions engineering bottlenecks and striving to improve efficiency and consistency in CS operations - Managing the procurement, configuration, and administration of tools related to the post onboarding customer experience - Build views to surface and manage expansion opportunities alongside the wider commercial teams - Obsess over the customer journey - consistently orchestrate the regular review of account plans, account health, and customer satisfaction metrics alongside the wider CSM team - Maintaining a consistent data-driven feedback loop with the senior leadership team on key CS ops insights and potential avenues for improvement - Assisting licensing and access for our customers to our proprietary Vortexa Platform
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